1. Who we are
Smart Bondhu ("Smart Bondhu", "we", "our", "us") is a home and lifestyle services platform based in Kolkata, West Bengal, India. We connect customers with service professionals for repairs, maintenance, cleaning, appliances, interiors and related services.
We are responsible for the personal data collected through our services described below. Our contact details are in section 13.
2. What this policy covers
This policy applies to:
- the Smart Bondhu mobile app for customers (Android package
com.smartbondhu.frontend); - the SmartBondhu Admin app used by our authorised staff to manage bookings;
- our website smartbondhu.in, including the enquiry and quote forms.
By using these services you agree to the collection and use of information as described here. If you do not agree, please do not use the services.
3. Information we collect
3.1 Information you give us
- Account details: your name, mobile number and, if you sign in with Google, your Google account name, email address and profile photo.
- Address details: service addresses you save or enter for a booking.
- Booking details: the service you request, problem description, preferred date and time, and booking history.
- Photos: pictures you take or choose from your gallery to show us the problem.
- Voice input: if you use voice search, your speech is converted to text to fill in the search or description field.
- Enquiries and support: details you send through the website enquiry form or support (such as name, phone number, area and your message), and any feedback or ratings.
- Payment details: when you pay online, payment is handled by our payment partner Razorpay. We receive the payment status and transaction reference. We do not see or store your full card, UPI PIN or bank login details.
3.2 Information collected automatically
- Location: with your permission, your device's precise or approximate location, used to find your address and show services available near you.
- Device information: device model, operating system version, app version and network connection status.
- Notification token: a Firebase Cloud Messaging token so we can send booking updates to your device.
- Log and diagnostic data: technical logs created when the app talks to our servers (such as time of request and errors), used to keep the service working and secure.
We do not use your data for third-party advertising, and we do not track you across other companies' apps or websites.
4. App permissions
The Smart Bondhu customer app asks for the following Android permissions. Each one is optional except internet access; you can refuse or turn it off later in your phone settings, but the related feature will not work.
| Permission | Why we ask |
|---|---|
| Location (precise and approximate) | To detect your service address and show services and professionals available in your area. Used only while you are using the app. |
| Camera | To take a photo of the problem when you create a booking. |
| Photos / gallery | To choose an existing photo to attach to a booking. We only access photos you pick. |
| Microphone | For voice search and speech-to-text, only when you tap the microphone button. We do not record in the background or store audio recordings. |
| Notifications | To tell you about booking confirmations, professional assignment, status changes and important updates. |
| Internet | Required to connect to our servers and provide the service. |
5. How we use information
- To create and manage your account and verify your phone number (by one-time password) or Google sign-in.
- To take, schedule and complete bookings, and to assign a suitable service professional.
- To contact you about your booking or enquiry by phone, SMS, app notification or email.
- To process payments and refunds and keep transaction records.
- To provide customer support and handle complaints.
- To keep our services safe — preventing fraud, misuse and unauthorised access.
- To understand how the services are used and fix bugs and improve features.
- To meet legal, tax and accounting obligations.
7. Third-party services
We use these trusted providers. Each has its own privacy policy:
| Provider | What it does for us |
|---|---|
| Google Firebase (Authentication, Cloud Messaging) | Phone and Google sign-in, and sending app notifications. Privacy |
| Google Sign-In | Optional sign-in with your Google account. Privacy |
| Google Maps Platform | Showing maps and finding addresses from your location. Privacy |
| Razorpay | Processing online payments. Privacy |
| Amazon Web Services (AWS) | Hosting our servers and storing uploaded images. Privacy |
| Supabase | Database hosting, including website enquiries. Privacy |
| SMS gateway provider | Sending one-time passwords (OTP) and booking text messages to your phone. |
Some of these providers may store or process data on servers outside India. Where that happens, we rely on the provider's security and contractual safeguards to protect it.
8. Storage, security and retention
All data sent between the app or website and our servers is encrypted in transit using HTTPS. Sign-in tokens on your phone are kept in the device's secure storage. Access to our databases and admin tools is restricted to authorised staff. No system is completely secure, but we take reasonable steps to protect your information and will act promptly if a security incident occurs.
We keep your data only as long as needed:
- Account and profile data: while your account is active, and deleted within 30 days after you ask us to delete your account.
- Booking and payment records: kept for up to 8 years where Indian tax and accounting law requires it, then deleted.
- Website enquiries: kept for up to 2 years after the last contact, unless they become a booking.
- Server logs: kept for up to 90 days.
9. Your rights and choices
Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you can:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data — most profile details can be edited in the app.
- Delete your account and personal data (see section 10).
- Withdraw consent at any time, for example by turning off location, camera, microphone or notification permissions in your phone settings.
- Raise a complaint with us, and if you are not satisfied, with the Data Protection Board of India.
To use any of these rights, contact us using the details in section 13. We will respond within 30 days.
10. Delete your account and data
You can ask Smart Bondhu to delete your account and the personal data linked to it at any time, free of charge.
- Fill in the account deletion form with your name and the mobile number registered with your account. You will get a request ID straight away. You can also email support@smartbondhu.com with the subject "Delete my account", or call +91 89107 54862.
- We will confirm the request with you, for example by calling or sending a code to that number.
- Your account will be closed and your data deleted within 30 days. We will let you know when it is done.
What we delete: your profile (name, phone, email, photo), saved addresses, notification tokens, uploaded photos and your enquiry history.
What we may keep: invoices and payment records required by Indian tax law (up to 8 years), and records needed to resolve an open dispute or prevent fraud. These are kept securely and deleted when no longer required.
If you just want specific data removed (such as a photo or an address) without closing your account, contact us the same way.
11. Children's privacy
Our services are meant for adults aged 18 and over who can book services for a household. We do not knowingly collect personal data from children. If you believe a child has given us personal data, please contact us and we will delete it.
12. Changes to this policy
We may update this policy as our services change. We will post the new version on this page and update the "Last updated" date. If the changes are significant, we will also tell you in the app or by notification before they take effect.
13. Contact us
For questions, requests or complaints about this policy or your personal data, contact our grievance officer:
- Name: Smart Bondhu — Grievance Officer
- Email: support@smartbondhu.com
- Phone: +91 89107 54862
- Address: Samali Ghosh Para, P.O. Nahazari, P.S. Bishnupur, Kolkata, West Bengal — 700104, India